Frequently Asked Questions …
Q. What are the benefits of using an outside medical transcriptionist as opposed to hiring our own transcriptionist?
A. There are many! No employee taxes. No benefits. No down time. Pay only for production. No vacation or sick leave to worry about. No hiring training new employees. No extra equipment to buy. Files are kept in a secure permanent database and are HIPAA Compliant. Patient records are available anytime and anyplace. The list goes on.
Q. How do you charge?
A. Our medical transcription rate is based on line count. Our line charge is calculated per 65 characters (with spaces), not as a visible line. Consequently, fonts, font sizing, spacing choices and the number of pages do not matter.
Q. How much does your service cost?
A. Our rate is currently 10 cents per line and we haven't increased our rates in over seven years. Line count is measured as 65 characters (with spaces). This includes most common formatting styles at no extra charge.
Q. How do you bill for your services?
A. Invoices are sent by e-mail and include a detailed log count for each dictation transcribed the previous month. Payment is accepted by check and is due by the 15th of each month.
Q. What about quality?
A. To insure constant quality an experienced transcriptionist is assigned to work with each doctor and becomes their personal transcriptionist. Once completed, all work is double checked for spelling and formatting to minimize possible errors and to insure top quality. We've been in business for over seven years and our reputation speaks for itself. Most of the clients who started with us are still with us.
Q. How is work sent to you?
A. You can send us files via digital recorder over the internet using encrypted secure email.
Q. What is your turnaround time?
A. Our guaranteed turnaround time (TAT) is 24 hours. However, the normal TAT is about 8 hours.
Q. Do you require a contract?
A. No we don’t. You can cancel our service at any time. Month to month medical transcription services provided.
Q. Can you store all our records including our old records?
A. Yes! Carol Roberts Transcription can provide a comprehensive range of cost-effective services for converting hard copies and processing your data. We can assist you in the ongoing capture, conversion, storage, retrieval and distribution of your important information. You’ll have the facts, figures and details you need, whenever you need them, in exactly the format you require.
Q. What other services can you provide?
A. In addition to data conversion,Carol Roberts Transcription can also provide solutions to make your organization’s data and processes more efficient. Through our diverse services and partnerships with technology providers, we can help you design and execute the entire records management process. We implement solutions that include
“best of breed” products and some of the most advanced data security and encryption technologies available. See our page on Data Management Services.
Medical Transcription Service
The difference is quality work with personal service at a low rate
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